LCG will provide world-class trainers and authors to orient your decision makers and practitioners to a common vernacular and vision, ensuring all relevant stakeholders have a shared understanding and language for CX topics.

LCG will identify and assess the stakeholders to create winning customer experiences along with the people, processes, and platform that are needed to support those experiences.

LCG has developed a twelve-point framework to conduct a thorough Data Readiness Assessment. This assessment provides a comprehensive review and delivers recommendations spanning a timeline from the immediate (12 months) to the long-term (three years), aimed at enhancing the company's data capabilities without unnecessary overinvestment.

LCG can provide various levels of market research to start with empathy and understand the pain and needs of your customers.

LCG can provide a structured template for each uses and tools to help prioritize and sequence roadmaps for deployment.

Utilizing design thinking best practices, LCG facilitate will facilitate a single or a series of workshops that culminate in a series of prototypes.

LCG leverages a comprehensive five pillars to define a strategic roadmap for your CX initiatives.

Based on inputs from the workshop and strategic roadmap, LCG can provide highly specific business requirements and documentation needed to begin building an MVP.

LCG can support your organization by bringing your MVP to light and managing its deployment and optimization.

LCG will provide comprehensive managed services to help run and operate your CX initiatives.