Skip to content

CX Accelerator Pricing

CX Accelerator Pricing

Customer experience is the key to driving growth, loyalty, and innovation in the digital age. It is the way many organizations choose to differentiate and for those who get it right, it is a sustainable, competitive advantage.
The data, platforms and skills needed to win are constantly evolving. And so is your organization’s needs to keep up with the exponentially accelerating pace of change. But how do you break the inertia, align your stakeholders, and execute a comprehensive, multi-disciplinary, and enterprise-wide strategy that delivers measurable business outcomes?
That's where the LCG Customer Experience (CX) Accelerator comes in.
CX Familiarization Training
Discovery and Design
Data Readiness Assessment
Market Research
Use Case Ideation
Design Thinking Workshop
Strategic Roadmap
MVP Scope Definition
Pilot, Launch, Test & Learn
Enable Transformation at Scale
CX Familiarization Training
Discovery and Design
Data Readiness Assessment
Market Research
Use Case Ideation
Design Thinking Workshop
Strategic Roadmap
MVP Scope Definition
Pilot, Launch, Test & Learn
Enable Transformation at Scale

LCG will provide world-class trainers and authors to orient your decision makers and practitioners to a common vernacular and vision, ensuring all relevant stakeholders have a shared understanding and language for CX topics.

Familiarization

Start: 1 hour overview, Professional: 4 hour overview, Enterprise: 8-16 hour overview

Delievered in person or virtually

$65k

$

$100k

$

Call for quote

$

LCG will identify and assess the stakeholders to create winning customer experiences along with the people, processes, and platform that are needed to support those experiences.

Stakeholder mapping

Data Mapping

Tech Stack Architecture

$65K

$

$100k

$

Call for quote

$

LCG has developed a twelve-point framework to conduct a thorough Data Readiness Assessment. This assessment provides a comprehensive review and delivers recommendations spanning a timeline from the immediate (12 months) to the long-term (three years), aimed at enhancing the company's data capabilities without unnecessary overinvestment.

12-point Current State Assessment

12-month recommendations

3 - Year Data Readiness Recommendations

$65k

$

$100k

$

Call for quote

$

LCG can provide various levels of market research to start with empathy and understand the pain and needs of your customers.

7 question internal survey

Data Readiness Assessment Survey

External Market Research

$65k

$

$100k

$

Call for quote

$

LCG can provide a structured template for each uses and tools to help prioritize and sequence roadmaps for deployment.

Identification of use cases

Start: 3, Professional: 5, Enterprise: 8

Assessment of use cases

Start: 2, Professional: 3, Enterprise: 5

Effort to Impact Matrix

# of technology solutions

Start: 1, Professional: 2, Enterprise: 3

$65k

$

$100k

$

Call for quote

$

Utilizing design thinking best practices, LCG facilitate will facilitate a single or a series of workshops that culminate in a series of prototypes.

Faciliated Exercises

Start: 3, Professional: 4, Enterprise: 5

Number of Participants

Start: 8, Professional: 12, Enterprise: 16

Workshop Summary Findings

Rapid Prototype

Stakeholder Feedback Reviews

$65k

$

$100k

$

Call for quote

$

LCG leverages a comprehensive five pillars to define a strategic roadmap for your CX initiatives.

KBO and KPI Definition tied to corporate strategy

Comprehensive Business Case

Data Readiness Roadmap

Effort to Impact Matrix with prioritized initiatives

Technology Roamap

Risk Identification

Risk Assessment Matrix

Organizational Design Plan

$65k

$

$100k

$

Call for quote

$

Based on inputs from the workshop and strategic roadmap, LCG can provide highly specific business requirements and documentation needed to begin building an MVP.

Business Requirements Document

# of Customer Journey Maps

Professional: 1, Enterprise: 3

# of Process Engineering Maps

Professional: 1, Enterprise: 3

Data Mapping

Professional: 1

KPI Dashboards and Alerts

User Stories

$65k

$

$100k

$

Call for quote

$

LCG can support your organization by bringing your MVP to light and managing its deployment and optimization.

Design the storyboard and wireframes

Creative Design

Build core data pipeline

Assess and mitigate bias in the models

ROI Analysis

QA

Implementation of foundational platforms

Implementation of foundational models

Enablement training

$65k

$

$100k

$

Call for quote

$

LCG will provide comprehensive managed services to help run and operate your CX initiatives.

Operational enablement and support

Esta es una prueba

Upskill talent with deskside coaching

De-bias and optimize models

Tier 1 Support

requires retainer

Tier II Support

on demand

Operational Support

on demand

Communication Plans and Execution

on demand

$65k

$

$100k

$

Call for quote

$

Discover how the LCG CX Accelerator can transform your digital journey. Dare to lead the change.
Call for quote
Are you ready? Please fill the form and we will contact you.
Call for quote
Are you ready? Please fill the form and we will contact you.